Report damage
Report damage quickly and easily. We'll work with you to ensure a clear and fast process.
Take photos and videos
Describe what happened
Fill out the form
Damage form
In case of emergency, you can reach us day and night via our emergency number. We're available 24/7 to provide you with quick and personal assistance in the event of damage.
Damages procedure
In case of damage or suspicion thereof, report this as soon as possible. Call or email us during office hours, or use the emergency number 24/7: +31 (0)416-245555
Fill it in claim form easily online. Please attach the veterinary certificate immediately. As soon as we receive everything, we will begin the assessment. You will hear from us about the settlement within 30 days.
How do I report damage to Equipe?
You can report damage by email or phone. Always include your policy number, a description of the situation, and any photos or documents.
What do I need in case of a damage claim?
Policy number, horse details, description of the damage, date, any veterinary certificate, and relevant supporting documents such as photos or invoices.
How quickly will my claim be processed?
We aim to respond within one business day and provide a prompt, honest assessment once all information is complete.
Can I also report damage outside office hours?
Yes, you can always report damage by email. We'll contact you the next business day to discuss the matter further.
What happens after reporting damage?
We will assess your report, contact you for additional information if necessary, and inform you about the further process and possible compensation.
Is a veterinary certificate required in case of damage?
In many cases of damage, such as illness or injury, a certificate from a certified veterinarian is required to assess your claim.
You ask, we help!
Customer-oriented assistance
Do you have a question or are you looking for advice about the right insurance for your horse? We are happy to help you personally, With clear explanations and no complicated terminology. Feel free to contact us!