If your horse suddenly becomes ill, acting quickly and correctly is crucial. The first step is, of course, contacting a veterinarian. Always have your horse's insurance number and other important information at hand.
Then, please contact us as soon as possible so we can guide you through the claim reporting process. In many cases, we require a veterinary certificate and possibly additional documentation, depending on the coverage you choose. Always report illness within the timeframe specified in the policy conditions to maintain full coverage.
Some treatments are fully covered, while others are partially or completely excluded. Therefore, please carefully check your insurance coverage beforehand. If in doubt, we recommend always contacting us first. We are happy to help you avoid unexpected costs and ensure a smooth and transparent process.
